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February 28, 2008

We've Changed our Welcome Mat!

Hey Askville,

We've made a few changes to our "welcome mat" in front of our community, which we hope will make it easier for new users to feel more welcomed to Askville.  Next time you try to Sign In you'll notice a few things have changed with the Sign In process.

Forgot_password

Some of you may have "lost" the password that your computer had saved and used when you logged into Askville.  Don't worry, just click on the "Forgot password?" link shown above and it will send you to another page where you can type in the email address that you used to access your Askville account.  We will then send you an Askville email to that email address that will allow you to reset your password to your account.  If you have any problems, don't hesitate to send us feedback, and we'll be happy to help you out.

We've also added a new "tab" called "Account" on your My Settings, where you can now easily change your password from within Askville (previously you had to go to Amazon.com to change your password).  Please be aware that when you change your password on Askville, you are changing your Amazon.com password as well!  In the very near future we will add a few new features under the "Account" tab, which will help you manage your Askville account more easily.

Change_password

Hopefully you'll like the new "welcome mat"!  We made this change because we've received a lot of feedback from users who were having trouble joining Askville and/or creating a new account.  So we hope this will make the process of being a part of the Askville community a lot easier!

Thanks,
The Askville Team

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February 20, 2008

What to do if you see Voting Abuse?

Hi Askville community,

We wanted to address a discussion board comment we made today on voting abuse.  Voting abuse is a serious offense on Askville.  Many of our users spends significant amount of time researching and providing very thoughtful answers.  And voting is a core part of how we recognize and reward those Askville users for the great answers they submit. 

That said, we want to explain what constitutes voting abuse so that it is clear for everyone, new and old:

A - When an answerer is voting on other people's answers with the sole intention of lowering other people's final ratings (e.g. give every answerer a 1-star/bad rating) so that their answer has a higher chance of getting the best answer ribbon.

B - when someone is playing "favorites" or "negatives" (i.e. negatively vote on someone they don't like) and/or colluding with others by regularly voting favorably toward specific users, regardless of whether those answers were of high quality.

C - For both A & B, especially B, we want to see a trend occur versus an isolated incident. Reason being, is that it is difficult to prove that you are colluding or playing favorites when you've only voted on 1 question.

So what should you do if you think there was voting abuse on a specific question?  Submit a voting abuse report!   We read every report abuse form submitted and will investigate each one (albeit, we may not be able to get to it in a timely manner due to the size of our team and volume of report abuse forms we receive each day). 

What you should *not* do, is to make public accusations directly at other members of the community (even if you're right) on the discussion board.  Our philosophy, rightly or wrongly, is to give people the benefit of doubt and let the evidence/investigation determine if there were any violations. By publicly jumping to conclusions and making accusations first, before the evidence and investigation is completed, is analogous to "shoot first, and then ask questions later", which we feel is not fair.

Now there are several comments we'd like to raise and some caveats to the above violations:

1 - if you receive a negative vote (less than 3 stars), you should not always assume it is the fault of the asker, especially when you have multiple answers to a question. Every answerer has the option to vote too.

2 - Just because you received a 3 star rating (Average) does not always mean that no one voted. In most cases, users have voted and your rating has averaged out to 3 stars.

3 - Opinion based questions are very subjective by definition. When you answer an opinion based question, you need to realize that your opinion may not be popular, which could result in a negative vote. That said, please use the discussion board to *respectfully* discuss/voice your opinion and hopefully you can sway other voters to your side! Moreover, you can always appeal any rating, if you feel that your opinion/answer didn't get fair representation from the group of initial voters. To be clear, if this has happened to you, this is *not* voting abuse. If someone answered the question, "What is a funny joke?" and received a 1-star rating, is it voting abuse? Opinions, by definition, are subjective. What you may consider a 5-star (Great) answer, others may consider that answer just 3-star (Average) or 1-star (Bad). As a result, we have always taken the stance that it is very difficult to prove that voting abuse occured on any opinion based question.

4 - Not everyone you meet within Askville will share the same beliefs as you, which we believe is a good thing. When you interact with other Askvillers who have different views than you, it's very important that you respect their views and philosophies. It's perfectly okay to disagree so long as you do it in a respectful manner, as the old saying goes, "intelligent people can agree to disagree". However, if you publicly chastise, harass, or disrespect other users who have a different viewpoint, that is not tolerated and is a clear violation of our community guidelines. So please be nice to your neighbors and treat others as you would want them to treat you. As mentioned previously, publicly accusing others of voting abuse is against community guidelines since it is a form of public harrassment. Before you think about publicly accusing someone of voting abuse, please ask yourself the question, "how would you feel if someone publicly accused you of voting abuse?". Instead of publicly making an accusation against a specific Askville user, just use the report abuse form and we will investigate.

5 - Favoritism or other forms of voting manipulation to game the voting process is a direct violation of our community guidelines. That said, not everyone is fully aware of how one should behave and/or vote in Askville, especially newbies. Everyone makes honest mistakes and what you may think is malicious intent may be just an honest error of judgment, or someone who does not understand the rules. We strongly encourage our veteran Askvillers to lead by example and warmly welcome newbie users and respectfully advise others about how to use the site via private messaging.

We know this system isn't perfect (is any voting system perfect?). However, we hope you respect these rules/guidelines as you participate in this community. As always, we are open to suggestions (and we've seen several that recently were posted that we like!), and will think about how we can make improvements to this system in the future.

Sincerely,
-The Askville Team

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February 04, 2008

Get Valentines Day Advice at Askville's NEW TownSquare

Hi Askville,

Hope everyone is having a great beginning to the new year!  We've been heads down working on lots of very cool features for the community.  One of them we just released.  It's the Askville Town Square!

Askville TownSquare
Valentines_day_townsquare

The Askville TownSquare will be a permanent part of the Askville community.  It will be a place where we invite some well known folks from the outside world to participate in all the fun that goes on in Askville while answering and asking questions to the community!  To kick start the TownSquare, we've invited 5 best-selling authors who have written some great books in the area of Love and Relationships.  The 5 best-selling authors are:

  • John Gray, PhD, author of Why Mars & Venus Collide: Improving Relationships by Understanding How Men & Women Cope Differently with Stress
  • Dr. Gary Chapman, author of The Five Love Languages: How to Express Heartfelt Commitment to Your Mate
  • Harville Hendrix, PhD, author of Getting the Love You Want, 20th Anniversary Edition: A Guide for Couples
  • Dr. Emerson Eggerichs, author of Love & Respect: The Love She Most Desires; The Respect He Desperately Needs
  • Monica Mendez Leahy, author of 1001 Questions to Ask Before You Get Married

There are some special rules and dates for this event:

Stage 1 (Feb. 4th - Feb. 8th) - Each user can submit one question to the panel of best-selling authors. All questions must be submitted by midnight, Friday, February 8th.  You will be allowed to ask questions anonymously for free (i.e. no quest gold will be taken from you).  All users can vote on their favorite questions. Users can also post comments on any question on the discussion board.

Stage 2 (Feb 9th - Feb 13th) - We will submit the most popular questions to our panel of best-selling authors. Each author will submit answers to questions they feel they can answer.             

Stage 3 (Feb 14th) - We will reveal all answers that were submitted by the authors for the entire community to read.
 

NEW FEATURES
We've launched some new features associated with the TownSquare.  All of these features will eventually be available throughout the rest of Askville:

Edit_your_question_button

Edit Your Question -  You can *finally* edit your questions after you've submitted it!  So long as no one has started answering your question.  So if you've made a typo or need to re-phrase your question, go ahead.  After you submit your question, you'll notice a "Edit your question" button right below your question.  Just click on that, and a popup window will appear where you'll be able to edit your question and details.  Remember, you can do it so long as no one has started working on answering your question.

Valentines_voting_3





Vote on Questions (Coming Soon to Askville) - You'll notice on all questions posted in the TownSquare that you can vote on the ones you like.  We will be introducing this feature on Askville as well.  When we introduce this feature on Askville, it will help us determine what types of questions you like to see on Askville.  We are working on ways to improve how members of the community can "filter" questions based on the type of content they like to see and what type of content they don't like to see.  Voting on questions will be one of several inputs to determine which questions you'll see when you visit Askville.  We'll explain more about this feature when it is released.  In the interim, vote on your favorite questions in the TownSquare.  The panel of best-selling authors will only submit answers to the most popular set of questions asked.

We hope you like some of these changes and we hope you'll find the TownSquare fun and rewarding.  Feel free to send us feedback and give us suggestions on who else you'd like to see come visit us in Askville's TownSquare!

Update on Tshirts/Mugs
We wanted to give everyone a quick update on the status of everyone's t-shirts and mugs.  We've had some delays with our mug/t-shirt distributor.  We hope to get everyone's t-shirt within the next 7-10 days.  Afterwards, we will then mail them out to you as quickly as possible.  Sorry for the delay and thanks for everyone's patience.  For those who recently ordered a mug or t-shirt, the AskvilleMayor will be sending you a private message for your shipping address.  He's a bit behind schedule and he wants to apologize for his tardiness in this matter. 

Thanks,
-The Askville Team

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