Hi everyone!
I'm sure I'm not the only one who remembers how Askville had a huge increase in Kindle-related questions starting around this time last year into January. While there's not much we can do about random folks finding their way on here, we can definitely point them in the right direction.
We've spoken to the Kindle team, and since most questions are fairly straightforward - they have recommended that we point askers to the www.kindle.com/support site for the most up-to-date information on most frequently asked questions. Questions that fall into this category include "Can I change the brightness on my Kindle", or "How do I get back to the beginning of the book", or "How do I deregister my Kindle"? Directing them to this page will not only help them find information much faster, but also give them the correct resource to check in future.
Sending askers to the Kindle support phone line will probably result in much longer wait times, and clog up these lines for people with real issues, such as "I lost my Kindle and need to deactivate it so it can't be used by someone else".
As with other topics you don't want to see, if you would prefer to avoid the Kindle-related questions on Askville, please remember to un-follow the Kindle subcategory, and only follow the subcategories under Amazon that you are interested in (such as Askville!) :)
Have a great day -
Genelle on behalf of Askville
